Order FAQs

How do I check my order status?

– Send email from contact.

How long does it take to get my prints?

– 20 – 30 days.

Do you offer custom size?

– Yes. Please contact Sales@RominaChoiPhotography.com for custom print orders.

Can I get my order shipped to a friend?

– Yes. You may do so by adding your friend’s name, address, and other contact information on the shipping details.

Can I change my shipping details?
– We will send an email to confirm shipping details before we forward the order/s to our shipping partner. Customers can change their shipping details before shipment. Charges may occur.
How long will delivery take?
– For general product production lead time is 14 to 18 working days. Shipment by air parcel takes 15 to 20 working days.
Who are your shipping provider/s?

– Our shipping partner is EMS.

How can I track my order?

– We will send a Shipping Confirmation with the EMS tracking number via email once the parcel is shipped out.

Is your delivery secure?

– Yes. EMS Global Delivery Network is a trusted shipping company with the largest delivery network worldwide. For more information on our shipping partner, please visit: https://www.ems.post/en/about-us-contacts/about-us

Can I request for a specific delivery date?

– This is not possible as of the moment

What do I do if I miss my delivery?

– You may contact your local EMS service office.